– ORDER PROCESSING –
Our notebooks, planners & journals are made to order, printed and bound for each customer. Each notebook is made to order, and processing time can vary – especially during the holidays.
We strive to create your unique book in 5 – 7 business days.
Our business days are Monday – Friday, excluding USA holidays.
If there are any delays in production, we will contact you. We use different printing methods and bindings for various products, and may ship your order in multiple packages.
– REFUNDS POLICY –
We can’t just yell, “STOP THE PRESSES!”
Each book is created just for you, so please be sure you’ve ordered the correct item. We guarantee 100% satisfaction. If your book has been misprinted in some way or damaged in shipping, please send a photo to sales @ enchantedwillowco . com
We’ll immediately order a new custom printing to ship to you. For returns, please email sales @ enchantedwillowco . com for instructions.
– Shipping Policy –
Once your unique journal or planner has been printed and bound we will ship out your order. If there are any shipping delays from our warehouse due to high volume, we will notify you.
We offer complimentary shipping via USPS First Class Mail with tracking (4 – 8 business days) with any order of $50 or more. For orders less than $50, we offer shipping with USPS First Class Mail with tracking (4 – 8 business days). Shipping prices will be included at checkout for orders that do not qualify for free shipping.
Our products ship to US addresses only.
Due to a significant surge in volume and other impacts of COVID-19, shipments are currently experiencing delays in various parts of the U.S. We are committed to providing service to the best of our ability and offer our sincerest apologies for any inconvenience caused by these delays.
Once your order is shipped, we will provide tracking information so that you can follow the progress of your order and be informed of it’s status.