Shipping Policy
All the products sold on EnchantedWillowCo.com are downloadable, digital items.
This means that you will receive instant access to all digital files and NO PHYSICAL PRODUCTS ARE SHIPPED. Simply click on the download link sent to you via email after your purchase to gain access to your item.
Refund Policy
I gladly accept returns and exchanges
Contact me within: 2 days of delivery
I don’t accept cancellations, but please contact me if you have any problems with your order.
The following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs, if applicable.
